Refund policy

 

All artworks handled by us are one-of-a-kind pieces.
Therefore, as a general rule, we do not accept returns or refunds due to customer convenience.

■ Exceptions (Eligible Cases)

Returns or refunds will only be accepted in the following cases:

Damage during shipping
Clear defects or faults

Please contact us within 3 days of receiving the product, including photos of the damaged area.
After reviewing the situation, we will provide a refund or an alternative resolution as appropriate.

Please note that we are unable to accept any claims made after this period.

■ Refund Process

If a refund is approved, it will be processed within 20 business days after the returned item has been received by us.

The actual timing of the refund may vary depending on your payment method.

■ Return Shipping Costs

If the item is confirmed to be damaged during shipping or defective, the return shipping cost will be covered by us.

■ Important Notes

Differences in color or appearance due to lighting conditions or viewing environments are not eligible for return.
Returns or refunds based on subjective reasons such as size or image expectations are not accepted.
Customs duties, import taxes, and brokerage fees incurred for international shipping are non-refundable.